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Terms and Conditions

Terms and Conditions Bräutigam & Zaugg



1. Scope


The General Terms and Conditions (hereinafter referred to as "GTC") apply to all orders and contracts concluded via the Bräutigam & Zaugg online shop (hereinafter referred to as "") (hereinafter referred to as "order"). reserves the right to change the terms and conditions. The version of the GTC applicable at the time of the order is decisive, which cannot be unilaterally changed for this order.



2. Offer


The offer is valid as long as it is visible in the online shop and / or stocks last. Price and range changes are possible at any time. The images shown in advertising, brochures, in the online shop etc. as well as all information about the products are used for illustration and are non-binding.



3. Price


The prices are in Swiss Francs, including VAT.

The decisive factor is the price in the online shop at the time of the order.

Ordered additional services, such as delivery, are listed separately in the shopping cart and on the invoice.

Despite the greatest care, erroneously incorrect information cannot be completely excluded. All product and price information is non-binding. is not liable for delays in delivery, unavailable products or mistakenly incorrect prices. Product adjustments are reserved.



4. Order


The presentation of the products in the online shop is not a legally binding application, but a non-binding online catalog or a non-binding invitation to customers to order the product in the online shop.


An order is considered an offer to to conclude a contract.


After submitting the order, the customer automatically receives an order confirmation that documents that the order has been received by is free to refuse orders in whole or in part without giving reasons. In this case, the clientele will be informed and any payments already made will be reimbursed. Further claims are excluded, in particular there is no forwarding of the non-deliverable products. If information about an article in the range was wrong, will make you a counter offer, the acceptance of which you can freely decide.



5. Conclusion of contract


A contract is only concluded when the order from is processed. As soon as the order has been made available for dispatch, customers will receive an order confirmation by email.



6. Delivery


Delivery area

We ship worldwide


Delivery times 


In principle, we send with Swiss Post within 3 working days of receipt of order.

The customer assumes responsibility for the delivered products, even if they have not received them directly.


Delivery costs

The delivery costs depend on the place of residence of the customer. The delivery costs communicated in the online shop apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice.



7. Warranty guarantees the quality and durability of the products under the following conditions:


If the customer's compliance with the due diligence is proven, assumes the guarantee that the ordered products are free of defects up to 2 years after delivery.


There is no guarantee for damage caused by improper handling or defects that can be attributed to external influences. This could be, for example, elementary damage, moisture damage, fall and impact damage or damage due to modifications.


In addition, the Swiss statutory warranty provisions in accordance with Art. 197 ff. OR apply.

A warranty claim can only be made by the customer upon presentation of the purchase contract including a valid order form. can provide the guarantee either by partial or complete replacement with an equivalent product, credit up to a maximum of the sales price at the time of the order, or reduction.


A general right of return of defect-free and correctly delivered products does not exist.



8. Liability and disclaimer is only liable for the warranty services, which are listed under no. 7. are listed. Any further liability is excluded, in particular liability for damage that has not occurred to the products themselves. This can be indirect and indirect damage and consequential damage such as lost profit, unrealized savings, or damage from delayed delivery. In addition, Bräutigam & Zaugg is not liable for damage caused by improper storage.



9. Notice of defects


If products are delivered with obvious damage to the packaging or the content, the customer must, without prejudice to their rights to defects, immediately complain to the delivery agent and refuse acceptance. The customer is obliged to receive a delivery confirmation from the delivery man. All transport damage must also be reported immediately to

Furthermore, it is the customer's responsibility to check the ordered products immediately upon receipt. For any defects or deviations from the order, must either call +41 79 750 52 78 or email braeutigamzaugg @ on the day of delivery will be notified. After that, only hidden defects can be claimed, which must be reported immediately after discovery at The amount paid by the customer for the defective goods will be credited to the customer. reserves the right to request proof of the defect.



10. Payment options



Payments must be made in Swiss Francs.


The goods are paid for by credit card or PayPal transfer in the shop. reserves the right to exclude or restrict certain payment methods and means in general or in individual cases.

Payment by sending cash or checks is unfortunately not possible.


Refunds, credits

If customers are entitled to refunds or other credits, they will be refunded.



11. Applicable law and place of jurisdiction


Substantive Swiss law is applicable to the legal relationship between and the clientele, to the exclusion of conflict of law norms and the Vienna Sales Convention.

The place of jurisdiction for natural persons is Bern. The exclusive place of jurisdiction for legal entities is Bern.



12. Contact / customer service


You have a question? Check out our FAQ! Here you will find the most common questions and answers.

If you have any questions, please contact by phone +41 797505278 (Hansjürg Zaugg) or email



13. Concluding remarks reserves the right to change these terms and conditions at any time and without giving reasons. Such changes do not apply to orders already placed. All contracts that come about through the use of the shop, as well as these general terms and conditions are subject to Swiss law to the exclusion of international private law, in particular the Vienna Sales Law (CISG). Place of performance and jurisdiction is Bern. Should a provision of these terms and conditions the remaining provisions remain unaffected. Swiss law applies to questions that are not regulated in these general terms and conditions.


Terms and Conditions - 8.6.2020

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